Privacy Statement

The Healing Institute is committed to protecting the privacy of our clients’ and employees’ personal information (including their names, addresses, phone numbers and other information that is particular to them) and to maintaining the accuracy and security of that information in compliance with the PIPEDA fair information principles.

Accountability for Personal Information
The Healing Institute is responsible for the collection, maintenance, disclosure and safe-keeping of personal information under its control and will designate one or more individuals to be accountable for The Healing Institute’s compliance with the PIPEDA fair information principles. (See contact information below.)

Identifying Purposes of the Collection of Personal Information
The Healing Institute will identify to each individual the purposes for which his or her personal information is collected, either prior to or at the time of collection, unless the purpose is obvious and the individual voluntarily provides the information or we are required or authorized by law not to. In addition to any explicitly stated purposes, The Healing Institute will use the information to manage the relationship with the individual. The Healing Institute does not sell personal information.

Consent for the Collection, Use or Disclosure of Personal Information
At all times, an individual’s consent will be obtained for the collection, use or disclosure of their personal information.

Limiting Collection of Personal Information
The Healing Institute will limit the collection of personal information to that information which is necessary for the purposes identified and we will collect personal information by fair and lawful means.

Limiting Use, Disclosure, and Retention of Personal Information
The Healing Institute will not use the personal information provided to it for any purposes other than those for which it was provided without further consent unless authorized to by law. Personal information will be retained for at least one year, but thereafter only for as long as necessary for the fulfillment of the purposes for which it was provided.

Accuracy of Personal Information
The Healing Institute will take all reasonable steps to ensure that the personal information it retains is accurate, complete and up to date, as necessary for the purposes for which the information is being used.

Safeguards for Personal Information
The Healing Institute will protect personal information by security guidelines appropriate to the sensitivity of the information, and will only approve access to the information by those individuals to whom the information pertains or who require it to do their job or to fulfill a lawful purpose.

Openness of Policy and Procedures
The Healing Institute's policies and procedures for handling personal information will be posted for its employees to read at any time and made available to anyone who requests them.

Individual Access
Upon written request to our Privacy Officer, The Healing Institute will inform a user or client referral of the existence, use, and disclosure of their personal information and will give them access to that information as required by law.

Challenging Compliance
A user or client referral can challenge The Healing Institute’s compliance with these principles by contacting the Privacy Officer.

For more information about our commitment to privacy, please contact

The Healing Institute
8100 Forbidden Plateau Rd
Courtenay, BC V9J 1L2
Toll Free: 1-877-774-3843